Optima Computers has been providing complete IT service since 1988. Optima Computers is dedicated to maintaining the health of your computers. With friendly, prompt service, we are your one-stop service solution, offering: custom built computers, technical support, computer repair, virus & malware removal, data recovery, laptop screen repair, hardware upgrades, network integration & support, performance optimization, preventative maintenance, and business consultations.

Data Recovery

Optima Computers recovers data from all types of hard drives offering a variety of solutions customized to handle hard drive failures ranging from simple logical failures to extreme physical damage. Utilizing the latest in data recovery tools and technology, Optima Computers is able to recover your data in a timely and efficient manner, thus providing cost-effective/ high-end recovery solutions to our clients.

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Location

Simply take Nall to 113 Street, turn East at University Park and look to your left on the north side of BMO Bank.

Contact Us

Browserrecommendations

Optima is fully supported on Mozilla Firefox and Microsoft Internet Explorer browsers. Ourgeneral recommendation is to use the newest versions of browsers:
- MozillaFirefox http://www.mozilla-europe.org/fi/
- MicrosoftInternet Explorer http://www.microsoft.com/windows/ie/downloads/

Optima features are tested on IE versions 7, 8 and 9 and IE6 is mostly supported.
Optima can be used with other browsers as well but functionalities may be somewhat limited.

- Google Chrome http://www.google.com/chrome?hl=fi

- Safari http://www.apple.com/fi/safari/download/

Sun Java plugin

Some Optima functionalities are Java applications which require a Sun Java plugin for your browser. We recommend using the latest versions. Java plugin is a part of the Java SERuntimeEnvironment (JRE) which you should install in order to use Java applications.

Functionalities in Optima which require Java are:

Upload multiple documents from your computer
Editing external documents (edit applet)
Upload Scorm material from your computer
Voice recorder (most users have access to a newer, flash-based Video and voice recorder)
Form (creating and editing a form)
Survey (visual summary)
Chat

You can find the latest JRE here:
http://java.sun.com/javase/downloads/index.jsp

Here you can test whether your JRE version is sufficient:: http://java.com/en/download/installed.jsp

Choose under 'Java Platform, Standardedtition' the link Download JRE and after accepting the terms, choose the correct version of JRE according to your operating system. Read the instructions carefully and follow them.

For Interner Explorer, one change needs to be made in the settings after installing the Java Runtime Environment:

• InternetExplorer
  -Tools >Internet options> Advanced > Java (Sun)
  - Tick the box for 'Use JRE [versionnumber] for applet'
  - Restart the browser

Problemswith page updates

Do youhave problems with page updates in Optima? Changes you just made arenot visible in the document or settings? These problems most typicallyare due to your browser settings or possibly your organisation'sproxy server.

Proxysettings

Attention!It is possible that your organisation's internet connection goesthrough a proxy server for security reasons. Consult you organisation'sInternet security personnel before changing these settings.

• Firefox(Suomi)
  - Asetukset > Lisäasetukset > Verkko >Yhteys> Asetukset
  - Ota rasti pois kohdasta 'Ei välityspalvelinta'
  
• Firefox(English)
  - Options> Advanced> Network>Settings> No proxy
  
• InternetExplorer (Suomi 9, 8 ja 7)
  - Työkalut > Internet-asetukset > Yhteydet> Lähiverkon asetukset >Välityspalvelin
  - Ota rasti pois kohdasta 'Käytävälityspalvelinta lähiverkossa'
• InternetExplorer (English 9, 8 and 7)
  - Tools > Internet options > Connections> LAN settings >Proxy
  - Untick the box for 'Use a proxy server for your LAN'
• Google Chrome
  - Customize and Control Google Chrome > Options >Under the Hood> Network > Change proxy settings>Internet Properties > Lan settings > Local Area Network (LAN) Settings
  - Untick the box for 'Use a proxy server for your LAN'
• Safari
  - Safari menu >Preferences >Advanced> Proxies > Change settings >Network.
  - Uncheck all of the proxy boxes. Click the 'Apply Now' button on the bottom of the screen and then click on the 'OK' button.

Java and JavaScript settings

You have to allow the use of Java and JavaScript in order for all Optima features to work properly.

• Firefox (Suomi)
  - Asetukset >Sisältö
  - Valitse kohdat 'Salli JavaScript-komentosarjat'
  
• Firefox(English)
  - Options> Content> Enable JavaScript
  
• InternetExplorer(Suomi 9, 8 ja 7)
  - Työkalut > Internet-asetukset > Suojaus> Vyöhykkeen suojaustaso
  - Valitse Keskitaso tai Keskivahva
  - Voit käyttää myös Mukautettuatasoa: varmista, että ainakin seuraavat kohdat ovat valittuina'Scripting/Active Scripting/Enable' ja 'Scripting of Javaapplets/Enable'.
• InternetExplorer(English 9, 8 and 7)
  - Tools > Internet options > Security> Security zone
  - Choose Medium or Medium-high
  - You can also use a Custom level: make sure at least these two are checked:'Scripting/Active Scripting/Enable' and 'Scripting of Javaapplets/Enable'.
• Google Chrome
  - Customize and Control Google Chrome > Options >Under the Hood> Content settings
  - Check the box for 'Allow all sites to run JavaScript (recommended)'
• Safari
  - Safari menu >Preferences >Advanced >Security
  - In Web content, check the boxes for 'Enable Java'and 'EnableJavaScript'

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Problems with links to Optima

The Optima service has been been fully secured with SSL protocol since 2011. All the data traffic between Optima and the user's web browser is secured. Because of the SSL security the web browsers will warn the user about the content that is not SSL secured. This content can be for example links that lead to other Web sites whose URL start with 'http://'. In most web browsers this warning will be shown with small warning icons in the web browser. In Microsoft Internet Explorer he warnings appears as pop-up windows if you have not allowed mixed content to be shown.

If you receive the message above, read more.

Read how to allow mixed content to be shown in Interner Explorer and block the pop-up windows.

Problemswith logging in

SSLsettings

Thelogin page of Optima uses secured connection so that the login namesand passwords of users will not end up in wrong hands. Using thesecured connection demands that SSL (Secure Sockets Layer) protocol isenabled in the browser. You can check this from you browser settings.

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• Firefox (Suomi)
  - Asetukset > Lisäasetukset > Salaus
  - Rastita kohdat 'Salli SSL 3.0-turvakäytäntö' ja'Salli TLS 1.0turvakäytäntö'.
  
• Firefox(English)
  - Options > Advanced > Encryption 'Use SSL3.0 ' ja 'Use TLS 1.0'.
  
• InternetExplorer (Suomi 9, 8 ja 7)
  - Työkalut >Internet-asetukset > Lisäasetukset > Suojaus
  -Rastita kohdat'Käytä SSL 2.0 -suojausta', 'KäytäSSL 3.0 -suojausta' ja 'Käytä TLS 1.0 -suojausta'
  
• InternetExplorer (English 9, 8 and 7)
  - Tools >Internet options > Advanced > Security
  -Check the boxes for'Use SSL 2.0 ', 'UseSSL 3.0' and 'Use TLS 1.0'.
  
• Google Chrome
  - Customize and Control Google Chrome > Options >Under the Hood
  - In Security, check the boxes for 'Use SSL 3.0' and 'Use TLS 1.0'
• Safari
  - Safari menu >Preferences >Advanced> Proxies > Change settings >Advanced
  - Check the boxes for 'Use SSL 3.0' and 'Use TLS 1.0'

Certificates

Certificateis a document saved to your computer that certifies reliability of webserver. Discendum Optima uses certificates. In problematicsituationsconcerning certificates it may be best to remove the old certificates.It is possible to view and delete these certificates in browsers. Seeinstructions below:

• Firefox (Suomi)
  - Asetukset > Lisäasetukset> Salaus > 'Näytävarmenteet'-painike
  
• Firefox(English)
  - Options > Advanced > Encryption >View Certificates
  
• InternetExplorer (Suomi 9, 8 ja 7)
  -Työkalut >Internet-asetukset > Sisältö >Varmenteet
  
• InternetExplorer (English 9, 8 and 7)
  -Tools >Internet options > Content >Certificates
  
• Google Chrome
  - Customize and Control Google Chrome > Options >Under the Hood
  - In Security, check the box for 'Check for server certificate revocation'
• Safari
  - Safari menu >Preferences >Advanced> Proxies > Change settings> Content> Certificates
  

Cookies settings

Cookies are used to confirm the identification between user and web server. Discendum Optima uses cookies to identify session login and logout. You can check out the settings described below if you have problems with logging into Optima environment.

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• Firefox (Suomi)
  - Asetukset> Tietosuoja > Historiatiedot
  
• Firefox (English)
  - Options> Privacy> Remember history
  
• InternetExplorer (Suomi 9, 8 ja 7)
  -Työkalut> Internet-asetukset> Tietosuoja
  - Valitse asetukseksi 'Keskivahva' tai alempi. 'Vahva' ja'Estä kaikki evästeet' -valinnatestävät Optiman käytön.
  - Jos haluat valita varovaisemman yleisasetuksen, voit kuitenkin salliaevästeiden käytön Optima-palvelimella. Toimiseuraavasti:
  - Paina edellä mainitussa kohdassa otsikkoa ”Sivustot'
  - Kirjoita 'WWW-sivuston osoite' -kohtaan 'optima.discendum.com' jaklikkaa 'Salli'. Alla olevaan tekstikenttään ilmestyyteksti 'discendum.com'. Klikkaa OK.
  
• InternetExplorer (English 9, 8 and 7)
  - Tools > Internet options> Privacy
  - Choose 'Medium-high' or lower. 'High' and 'Block all cookies' choices prevent you from using Optima.
  - If you wish to be more careful, you can allow the use of cookies on the Optima server:
  - Click on the 'Sites' button in the Privacy window
  - In 'Address of website', insert 'optima.discendum.com' and click 'Allow'. The text 'discendum.com' will appear in the text field below. Click OK.
  
• Google Chrome
  - Customize and Control Google Chrome > Options >Under the Hood
  Content settings
  - In Cookies, check the box for 'Allow local data to be set (recommended)'
• Safari
  - Safari menu >Preferences >Security
  - In Accept Cookies, check the box for 'Only from sites you navigate to'