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Before you begin

Driver updates for Windows 10, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:

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Unknown devices show up in the Windows Device Manager when Windows can’t identify a piece of hardware and provide a driver for it. An unknown device isn’t just unknown — it’s not functioning until you install the right driver. Windows can identify most devices and download drivers for them automatically. Update the device driver In the search box on the taskbar, enter device manager, then select Device Manager. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update. Select Search automatically for updated driver software. Because your platform can have both USB 2.0 and USB 3.0 controllers, it's useful to check which controller the USB device is connected to. Follow these steps: Connect a USB 3.0 flash drive (USB Mass Storage Device) to one of the Intel USB 3.0 ports. In Device Manager, click View, and click Devices by connection.

Port

Update the device driver

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  1. In the search box on the taskbar, enter device manager, then select Device Manager.

  2. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update.

  3. Select Search automatically for updated driver software.

  4. Select Update Driver.

  5. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

Reinstall the device driver

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  1. In the search box on the taskbar, enter device manager, then select Device Manager.

  2. Right-click (or press and hold) the name of the device, and select Uninstall.

  3. Restart your PC.

  4. Windows will attempt to reinstall the driver.

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More help

If you can't see the desktop and instead see a blue, black, or blank screen, see Troubleshoot blue screen errors or Troubleshoot black or blank screen errors.